Return & Refund

At Xeuna, we want you to be fully satisfied with your purchase. If you’re not happy with your product, we’re here to help. Please read our Return & Refund Policy carefully to understand your options.  

Eligibility for Returns 

•  Items must be returned within 7 days of delivery.  
• Products must be in unused, original condition, with all tags, packaging, and accessories included.  
• Returns are not accepted for:  
  
• Used or damaged items.  
• Products marked as final sale or non-returnable. 
• Gift cards or downloadable products. 

How to Initiate a Return
1. Contact our customer service team at info@Xeuna.com with your order number and details of the item you wish to return.  
2. Once your return request is approved, you will receive instructions and a return shipping label (if applicable).  
3. Pack the item securely in its original packaging and ship it back to us within 7 days of receiving approval.  

Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.  For defective or incorrect items, Xeuna will cover the return shipping charges.  

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  
If approved, your refund will be processed within 3 business days to your original payment method.  
Please note that shipping fees are non-refundable unless the return is due to a Xeuna error (e.g., defective or incorrect item).  

Exchanges  We offer exchanges for defective or incorrect items. If you wish to exchange an item, contact us at **[Insert Email Address]** for assistance.  

Non-Returnable Items
Certain items cannot be returned, including:  
- Clearance or final-sale items.  
- Gift cards.  
- Items damaged due to misuse or improper handling.  

Damaged or Defective Products
If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will work to resolve the issue promptly, either through a replacement or refund.  

Late or Missing Refunds 
- If you haven’t received a refund after the processing time, first check with your bank or credit card provider.  
- If the issue persists, contact us at info@Xeuna.com for further assistance.  

Contact Us
For any questions or concerns about returns or refunds, please reach out to our team:  
Email: info@Xeuna.com